What our Customers say...
I am very impressed with the level of response and care Joe showed handling the water damage at our house. He went above and beyond the common service you would expect from a good company. The services provided were excellent. I would recommend Joe and his staff for anything related to water damage, mold mitigation, etc. They are top notch service for the Miami area.
Th odor is gone. The floors look great!
Joe at SERVPRO of Miami Beach provided us with an amazing service. His team were great every step of the way during the cleaning of our space. They were quick to resolve any unforeseen situations that arose during the job and did so with great attitude. Joe kept us informed with updates and provided solutions in real time. I can not express enough how satisfied we are with the job and their performance. Thank you Joe and team!
The team at SERVPRO exceeded our expectations in just about every way. They were professional and communicative and actually went above and beyond the scope of cleaning that we originally assumed was needed. I'm grateful for their flexibility in regards to the amount of work this job ended up requiring - they gave us extended time and additional equipment to be sure the clean up was 100% complete. I recommend this team without hesitation.
We found Joe and the folks at SERVPRO to be most responsive--replies to calls and emails came immediately--and responsible, their major concerns were for our comfort and convenience. Joe's assistance and advice were invaluable.
SERVPRO of Miami Beach exemplifies the commitment of SERVPRO to serve the needs of those who have suffered a loss.
They were prompt and extremely professional.
Extremely helpful, kind, thoughtful, would recommend to any best friend or family member. Very patient.
They did an awesome job!! It's amazing!! Total transformation.
10 out of 10
Very responsive and helpful. (2x customer)
You have been very knowledgeable and helpful, thank you for your help.
"Thanks so much SERVPRO team for your prompt professional service and attention to detail. I would like to say I look forward to working with you in the future. THANKS!"
"I hope never to have a need to call them again, but if an emergency does arise I would call for their help.”
“The SERVPRO team was very professional, and just as importantly fast and responsive. They really helped us at a chaotic time. They were professional and respectful of the complexities involved with a difficult situation
10 out of 10 stars.
Great service and quick response. Would highly recommend!
The above neighbor had a repairman (not sure which franchise they used, but was on Miami Beach), make serious goof with sprinkler head and completely flooded my apartment and did some water damage to six more apartments. SERVPRO was called in by that company and were onsite within an hour with full equipment and wonderful staff. They stripped carpet out and removed wall/floor boards, cut hole and ten fans, two humidifiers later, no mold. Dry wall damage from the falling water, not from mold. Best service you can ask for in Miami. The owner of the company that was responsible is paying for the service, but what he is also getting is a very up to date review of what is damage and what claims are not related. Saves him big time on litigation. See here.
I had SERVPRO come out in the middle of the night after a major water leak. They were prompt, considerate and very professional. I felt I was in good hands and they took care of cleaning up and drying out the apartment in a timely manner. It was great working with you!! Thanks!! See here.
When the river nearby flooded our home, it caused so much damage to the structure and our possessions. Your company thankfully helped us to go over all the damages and get everything replaced or fixed.
We are truly grateful for the hard work and dedication your team placed on us through these hard times thank you.
The SERVPRO group was amazing. They were very thorough, very helpful, and professional. I would highly recommend this group for any cleanup project. 10 out of 10 stars!
Green spots appeared at the roof of my bathroom, I called Joe at SERVPRO and he was incredibly professional, he took the time to explain me in detail what was happening and he solve the problem in a very convenient way. Reliable, efficient, professional and VERY kind.
Thank goodness! That was a complete nightmare and you all saved the day. Thank you, again!
Thank you for the fast and efficient work. I will keep you in mind for further clients.
Kenya at the office was superb. Greg and his team went above and beyond in their attention to detail. Best customer service ever. I will recommend to all my social media fans from my TV segment Univision.
The men on the crew you have assembled are as exceptionally courteous and likable a pair of guys as anyone could ever hope to meet. That goes a long way in taking some of the sting out of a tough situation.
The guys did a fantastic job yesterday. They were awesome."
5 stars. They were great.
You guys were fabulous. You went above and beyond.
You guys did a great job!
I wanted to tell you what an amazing job you guys did, and wonderful you all are. Really, I mean you were just amazing, I don't think I could have gotten through with it with other people running it, and you saved a lot of my house. I want to thank you for being so patient and kind, and I will recommend you highly to everyone.
Recently used SERVPRO to address smoke and fire damage following a kitchen fire. Joe and his team were able to address all my needs. The work was professionally done and did not exceed initial estimate. Joe's invoice was very detailed and made the insurance claim much easier than if I'd have to do it on my own. Highly recommend Joe and his team for repair of fire and smoke damage.
I have been dealing with Greg since this ordeal began on Thursday and very much appreciate how great it's been to have had Greg help us out throughout the entire process. He has been informative, courteous and professional! In fact, doubly so, as he's had to patiently explain everything twice; once to me over the phone, and the second time to Ana, who's at the property! I'm grateful to be speaking with the same person from the beginning, all the way through to the end, and not having to explain things over to a new person each time I called.
Customer service is a dying art, but I'm glad to say that Greg Swenson has given us excellent customer service so far; answering all calls, texts, emails, and questions! He has made this whole difficult situation much easier to deal with. Thank you.