SERVPRO of Miami Beach Employee Photos

Joe

Joe Hrbek

Joe is the President of SERVPRO of Miami Beach and Pinecrest / East Kendall. He’s directly involved in all areas of the business: the production, office and marketing departments. His reputation for quality and fairness has allowed him to grow his business steadily over the past 7 years because he has a strong emphasis in making the customer’s needs his highest priority. As an owner, he’s hands on and has responded to hundreds of water losses, fires, mold remediation, sewage backup and bio-hazard jobs. He is our go to resident "expert" on all things requiring restoration. He has the following certifications from IICRC: Water Removal Technician (WRT), Applied Structural Drying Technician (ASD), Applied Microbial Remediation Technician (AMRT), Fire & Smoke Restoration (FSRT), and SERVPRO Employee Certification Training Program (ECTP). Not only is Joe an entrepreneur, he is a wonderful father and a devoted husband and he loves putting a smile on his family’s face. He is a baseball fan (Minnesota Twins and Colorado Rockies) and loves nature and hiking in the Colorado Mountains.

Ismel Iglesias

Ismel Iglesias

Ismel, General Manager of SERVPRO Miami Beach and Pinecrest / East Kendall, is a 14-year experienced member of the SERVPRO family, with experience managing day-to-day franchise operations, disaster-response travel and large losses. He came to the Miami Beach and Pinecrest / East Kendall family in 2021 after helping build a different franchise be a large-loss leader. Ismel became the proud father of twins in 2022 with his wife, Yulia, and has done an amazing job balancing heavy work duties with the even-more-important family duties!

Rafael

Rafael Anazco

Rafael is office manager at SERVPRO Miami Beach & Pinecrest / East Kendall.  He provides leadership with strategic thinking and, most importantly, is the key administrative contact with customers. His goal is to provide excellent customer service in an efficient and transparent way. He interfaces with all elements of the business, ensuring a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. He is in charge of hiring, training, and managing a team of office personnel while monitoring compliance and risk management. He Rafael is an excellent communicator helping staff and customers stay up to date on jobs, documentation, budgeting, and customer issues.

Jessica

Jessica Rubio

Jessica is a recent welcome addition to SERVPRO of Miami Beach and Pinecrest / East Kendall. She came to our franchise in 2022 after working in the office of a different franchise. Her primary role is ensure scheduliing and job file documentation is best-in-class -- and she delivers! She wins the award for sunniest disposition and most gracious customer service! Jessica hails from Venezuela and enjoys the beach in her off time.

Yinet

Yinet Morales

Yinet is a Business Development Representative at SERVPRO Miami Beach and Pinecrest / East Kendall. She is known for being obsessed about customer service, making sure all of her customers are prepared for disasters, then making sure they return to normalcy when a disaster  does happen. Yinet comes to Miami via Cuba with a stop in Spain, and is the mother of a loving son.

Raydel Napoles

Raydel Napoles

Raydel works as one of two Production Managers at SERVPRO of Miami Beach and Pinecrest / East Kendall. He joined our franchises after holding management positions in different industries, originally hailing from Cuba with a stop in New Mexico in between. He loves the challenge of making sure communication is seamless, complete and thorough between the crews and customers. Raydel is the loving father of three young children.

Marcos

Marcos Hernandez

Marcos is a welcome addition to the Miami Beach and Pinecrest / East Kendall franchises, bearing more than a decade of experience in the restoration industry, including SERVPRO and other companies. He has a wealth of experience on property losses ranging from the small, to the large. He rejoined the SERVPRO team because of the family atmosphere we emphasize. He takes pride in helping customers return to normalcy after a disturbing loss has interrupted their lives.

Yesica Melendez

Yesica Melendez

Yesica is a marketing and business development representative for SERVPRO of Miami Beach, and SERVPRO of Pinecrest. Yesica is a pure and simple PEOPLE PERSON and loves to be of help to clients and coworkers. She has two beloved children ... and a smile on her face all of the time. She hails from Puerto Rico. Her past experiences include real estate sales and property management.